FAQs

HOW IT WORKS

Do I have to subscribe?

You do not have to subscribe to purchase our lashes. Lashes can be purchased as one time purchases also. 

How does the subscription work?
LID LUSH Mink Lash Box is a recurring/auto-renewed subscription that will charge your card the price of the box amount in which you sign up for, on the 15th of each month. This charge will be processed unless you "skip" a month or cancel your subscription before the 15th of the month.

How many lashes do I get when I subscribe?
We offer 3 different subscription options. You can choose to receive one pair of mink lashes a month, 2 pairs of mink lashes a month, or 3 pairs of mink lashes a month.

What if I don’t like the lashes for this month?
You may choose to skip a month, you will not be charged for the month(s) that you skip. Your billing will pick up with the next month’s billing cycle.

How do I skip a month?
Log into your account, go to “manage subscriptions”, choose the order # to the left of the page, to the right of the page you will see  “skip order”.

Which type of lash styles will I receive with my subscription?
Subscribing to LID LUSH monthly lashes will allow you to choose the lashes you want each month. There will be new lashes added after the 15th of each month, these will be the lashes you can choose from for your next month's lash box. There will be limited quantities of each lash, first come, first choose! If you have not chosen the lashes you want for the month, we will surprise you!

How are the lashes chosen for the mink lash subscription box?
Each month the LID LUSH Team puts together a feature of different lashes. The featured lashes will include natural, volume, and 3D styles.   

I prefer to be surprised. 

If you don't want to choose the lashes you want, that's perfect! We can choose for you! To do this, there is no need for you to log into your account and select lashes each month. 

How do I choose my lashes?

Each month after the 15th, you will need to log into your account and go to manage subscriptions, then select the order#. Here there will be a "pick your selections" option. If you are subscribed to get 1 lash a month, you will only be allowed to choose 1 pair of lashes. If you are subscribed to get 2 lashes, you will only be allowed to select 2 pairs of lashes.If you are subscribed to get 3 lashes, you will only be allowed to select 3 pairs of lashes. Quantities are limited, first come, first choose. Subscribers who do not choose the lashes they want to receive before the shipping date, will be surprised! But, who doesn't love a surprise anyways!

 

LOYALTY PROGRAM

For every purchase you make or month you are subscribed you accumulate points. For every dollar, you receive 10 pts. For example, if you are subscribed to get 2 pairs of lashes per month, each month your card is charged $19. This means that you will receive 190 points a month or if you made a purchase for $13, before taxes, you will receive 130 loyalty points for that purchase. Once you reach 1300 points, you can receive a free pair of lashes.

 

LASH QUESTIONS

Are your lashes real?
Yes, our mink lashes are handmade of 100% real mink fur using a cruelty-free method. Each mink hair is sterilized so that it is hypo-allogenic. No chemicals nor dyes are used.

Faux Mink Lashes

We also have faux lashes, these lashes are made with synthetic material that is designed to give the look and feel of a real mink lash. Our faux lashes are very soft and come in a 3D style only.    

What type of styles do you carry?
LID LUSH lashes come in natural, volume, and 3D styles. The 3D lash styles are the fullest and the volume styles are more fuller then the natural lash.

Can your lashes be reused?
Yes, our lashes are designed to be worn up to 20 times with proper care.

What is considered proper care?
• replacing lashes on plastic tray and in box when done wearing them
• removing your lashes before bathing, swimming, showering, sleeping
• not placing chemicals or heat on your lashes, mascara can be worn on your lashes, however it may cause them to wear quicker
• gently hold the lash at the base and remove glue from lash band when finished wearing lashes, so that glue does not build up and weigh lashes down
• avoid pulling at lash hairs, to avoid losing fullness

My lash band is too long for my eyes.
You can use scissors to trim the band of your LID LUSH lashes to your liking.

What lash glue can I use?
You can use any lash glue of your preference.

Will LID LUSH lashes damage my natural lashes?
LID LUSH lashes will not damage your natural lashes. Like any other strip lash that is applied using an adhesive, improper removal of the lash can cause damage. This is only related to the adhesive used and the method of removing the lash from your eyelid. We recommend that you gently remove your lashes by starting from either lash corner and gently peeling towards the opposite direction, while gently holding pressure on the opposite area of the lash.


CUSTOMER SERVICE


How do I contact customer service?
Please don't hesitate to email the LID LUSH Team with your questions at shop@lidlush.com. We will respond back to you within 24 hours.

What if my package is lost or damaged?
Customer service can be emailed at shop@lidlush.com for details on what to do about damaged or lost packages. Typically, LID LUSH is not responsible for damaged or lost packages, but we will look into every case.  


RETURNS AND EXCHANGES


Can I exchange or return my lashes?
Unfortunately, we do not accept returns or exchanges. 


SHIPPING 

When will my one-time purchase ship?

One time purchases will be shipped within 2-3 business days after the order has been processed. You will recieve a shipping notification with tracking once shipped. 


How much is shipping?
The lash box subscription ships free within the U.S. There is a flat rate of $5 for shipping without subscribing, within the U.S. All international rates are calculated at checkout, this includes the lash box subscription and one time lash purchases. Purchases over $50 will receive free shipping if within the U.S. Purchases over $75 will receive free shipping if international. 

How will my lashes be shipped?

Your lashes will arrive by USPS. 

When will my first lash box ship?

All orders must be placed on or before the 15th of every month to receive a lash box for that month. If the order is placed after the 15th, you will receive your lash box the following month.

For example, if you placed an order on October 16th your order would be considered a November lash box and will ship with the November lashes. However, you won't be charged again until December 15th. That package will ship that same week. If you were to look at your delivery schedule, it will read that December would be the first skippable month.

When will my lash box be shipped each month?

Shipping typically starts on the 16th of every month. You will receive a tracking number once your lashes are shipped. 

Do you ship outside of the U.S.?
Yes. We ship worldwide. 

What are the international shipping rates?
International shipping rates are calculated at checkout. 


BILLING AND PAYMENTS


When will I be billed?
You will be billed on the 15th of each month.

What are my payment options?
We accept all major credit cards.

CANCELLATIONS


Does it cost to cancel?
It is free to cancel.

Can I cancel my subscription?
You may cancel your subscription at anytime before the 15th of the next shipment month. If you cancel on or after the 15th, your credit card will be charged and your lash box will be shipped to you. We will not be able to refund you, but you can cancel before the next month's shipment.

How do I cancel my subscription?
Log into your account at LIDLUSH.COM , go to “manage subscriptions”, and select cancel.

 

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